FAQ’s Sheet

As part of U.S. Department of State's Western Hemisphere Travel Initiative, all travelers will be required to present a valid passport or other accepted document(s) to enter or re-enter the U.S. (visitors and U.S. residents) as early as January 23, 2007, from Canada, Mexico, Central and South America, the Caribbean, and Bermuda.

• January 23, 2007: All persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document (MMDs).

• January 1, 2008: All persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries), may be required to present a valid passport or other documents as determined by the Department of Homeland Security.

Note: This does not affect travel between the U.S. and its territories. U.S. citizens traveling between the U.S. and Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands, and American Samoa will continue to be able to use established forms of ID.

• After completing your booking you should receive a confirmation page with your Trip ID # followed by a confirmation email. If you did not receive your confirmation email, we recommend that you check the Spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. Additionally, you may want to add WCT to your “allowed” senders list so that we can send you confirmation emails and information regarding your future departures. If you don't receive your confirmation email, you can always verify your reservations online.

• If you have not received your confirmation email, most likely, we are still processing your order and confirming your bookings with our partners.
• If it has been more than 24 hours since you made your reservation and you have not received a confirmation email, please email us the details of your booking and we'll research the matter. Be sure to indicate that your booking is a Last Minute Package in the Product or Service drop down menu. Our eCare team will make every attempt to reply to you within three hours.
• If you need immediate assistance please contact our Last Minute Deals Customer Care dedicated staff at 866.283.1794.

• Hotel reservations:

• Be sure to include the following information in your email to customerservice@wctravel.com or call 866.283.1794
• The name of the person making the reservation.
• The hotel name and location (city).
• The check-in/check-out dates.
• The hotel rate.

• Car reservations:

• Car- rental companies may take up to 24 hours to respond with a confirmation.
• Be sure to include the following information in your email to customerservice@wctravel.com or call 866.283.1794
• The name of the person making the reservation.
• The location city or airport.
• The pick-up and return dates.
• The name of the car- rental company.

3. What fee is charged for changing my airline ticket?

Cancel your ticket:
If you purchased airline ticket online and cancel within 24 hours of your purchase you can cancel your reservation without penalty. Please note that the WCT booking fee is not refundable.

You can cancel your airline reservation after 24 hours; however, your ticket may have no value or be subject to penalties for any changes to your itinerary. All airline tickets are subject to the rules and restrictions you agreed to at the time of purchase. Many tickets are non-refundable and some have no value for future purchase.

Change your ticket:
Most tickets carry penalties for changes. If you change your itinerary, a new ticket must be issued. Airlines charge a fee to exchange your original ticket for credit. The average reissue fee for a non-refundable or restricted domestic ticket is $100. If the new airfare is greater than the original airfare, you must pay the fare difference in addition to the reissue fee. Travelocity and other travel agencies do not control the fees set by the airline and have no authority to waive them.

Some tickets do not allow any changes, even with a fee. Some types of changes are not allowed, even if the ticket allows changes. Here are some general restrictions:

• You cannot change the name on an airline ticket or give the ticket to someone else to use.
• You cannot exchange a ticket from one airline to another.
• Some airlines will not allow the ticket to be reused if the original reservation was not cancelled within their designated timeframe

To change your ticket, please choose from the following options:

Contact WCT Customer Care, they can assist you in exchanging your original ticket for a new itinerary. The charge is $30 per ticket for this service. If you have a paper ticket, you must send the ticket to our office. We cannot process the exchange until we receive the original ticket. Ask your Customer Care agent for instructions on exchanging a paper ticket.
Contact the airline. You can contact the airline directly to change your ticket. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.

Any changes may be subject to a cancellation fee plus any applicable penalties if your cancellation or change request is made after the cutoff date.

Changes or cancellations made AFTER the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early. If your hotel was prepaid, any change or cancellation may results in fees from $25.00 up to the full cost of your stay. Any applicable fees will be displayed during the cancellation process. If your hotel was not prepaid and your cancellation is processed before the hotel charges a cancellation penalty, you will not be charged. The hotel cancellation policy is listed in the trip details page.

5. How do I change or cancel my car reservation?

Most car reservations can be changed or cancelled online. Cancellation fees for car reservations do not apply, unless stated at the time of booking.

6. How do I change or cancel my airline reservation?

Review the refund and penalty rules for your flights:

• If you wish to cancel your trip, you can use the calculator tool to cancel online and you will receive a confirmation email with the details of your refund or the rules to use your ticket towards future travel if your fare was non-refundable.
• If you need to change your, please contact Customer Care at 1-866.283.1794.
• Please note that this feature is available for flight-only purchases, and may not be available for your reservation.

Change Your Flight: Most tickets that allow changes have a fee that is charged when the ticket is reissued. These fees are charged in addition to any fare increase for the changed itinerary. Some tickets do not allow any changes, even with a fee. Even if the ticket allows changes, some types of changes are not allowed.

• You cannot change the name on an airline ticket or give the ticket to someone else to use.
• You cannot exchange a ticket from one airline to another.
• Some airlines will not allow the ticket to be reused if the original reservation was not cancelled within their designated timeframe.

Cancel Your Flight: You can cancel your airline reservation, however, your ticket may have no value or be subject to penalties for any changes to your itinerary. Be sure to check the cancel calculator before you decide to cancel your reservation. All airline tickets are subject to the rules and restrictions you agreed to at the time of purchase. Many tickets are non-refundable and some have no value for future purchase.

7. How do I travel with an electronic ticket?

If you have purchased e-tickets for your airline reservations, paper documents are not issued by WCT or the airline. Your ticket record is stored in the airline's computer system.

What to take to the airport:

• For travel within the United States, all you need is your government-issued photo ID, although some airlines also require that you show the credit card used to purchase your ticket.
• For international travel, a passport is usually required and a visa may also be required, depending on your destination. We recommend that you bring with you to the airport a printed copy of your confirmation email or the confirmation page from the HotelsbyHospitals Web site.

If you did not receive a confirmation email:

• Check the Spam folder in your email account to ensure that your confirmation email was not auto-filtered to that folder.
• Add HotelsbyHospitals and WCT to your “allowed” senders list to enable us to send you confirmation emails and information regarding your future departures.
• Access your trip confirmation from our Web site. To send a copy of your confirmation by email, click the “Email a Friend” icon, complete the form, and click “Send.”

When you check-in with the airline:

• Present your identification, either at the airline counter or kiosk.
• The airline will access your ticket record online and issue your boarding pass.
• Once you receive your boarding pass, proceed to the security checkpoint and your departure gate.

8. Do I need to reconfirm my flight before departure?

For travel within the United States: You do not need to reconfirm your reservations. We strongly recommend that you review your itinerary on-line before your travel date as airlines may change flight numbers and times. Your online itinerary is kept current and updated with any changes made by you or the airline.

For international travel: Some international airlines do require that passengers call 24 to 72 hours prior to departure to reconfirm their flights. For your convenience, check our list of airline phone numbers.

On the day of travel: You may call the airline to check the status of your flight or use our Flight Status page to check online.